Frequently Asked Questions
Everything you need to know about your Pop Figures order
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days, while expedited options deliver within 2-3 business days depending on your location.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return and exchange policy. Items must be unworn, unwashed, and have all original tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. Since fit can vary between styles, we recommend comparing your body measurements to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your products ethically sourced?
Quality and ethics are our top priorities. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also track your status directly through your Pop Figures account dashboard.